Plus, you can switch your monthly giffgaff refurbished phones plan up or down whenever you need, without re-setting the term of your contract. It doesn’t, but it does offer plenty of SIM only plans with unlimited data. Before you can use your giffgaff SIM card, you’ll need to activate it. Head to giffgaff.com/activate and enter the six- or 13-digit activation code printed on the SIM. You’ll also need your credit or debit card for billing purposes.

Travelling With Your Phone Abroad

They will cancel your giffgaff account for you and bring your giffgaff mobile number. It may be longer than three months since you bought a plan or some credit. Check on your dashboard under, “recent usage” to see when your free giffgaff-to-giffgaff calls and texts expire. When you go abroad, your device will be able to connect to local network providers, so you can carry on using your giffgaff SIM for calls, texts and data.

To save on unnecessary packaging, we don’t include a mains plug with our refurbished phones. However, almost every phone we sell uses a USB cable to charge. This means that any USB plug will work with the charging cable, so if you are replacing an old phone, you will most likely have a plug already. How to return a faulty phone and the cancellation policy for refurbished phones is the same as for new phones with one exception. All our refurbished phones come unlocked, ready for a SIM from any UK network. We offer refurbished phones as part of our phone range to help giffgaffers who want to save that little bit more.

Switching usually happens by 5pm on the day you requested your transfer but in some cases, it can take up to 9pm. Loss of service is minimal, but if you do lose service, you should be back up and running by 9pm. As of September 2015, all of Giffgaff’s “goodybags”[39] come with 4G data included at no extra cost. If the user doesn’t have a 4G ready device or is not in a 4G area, the device will connect to O2’s 3G or 2G network instead.

You can reach out to one of our friendly agents who will be able to process your refund. If you decide to switch to another network, you’ll need to request a PAC code if you want to keep your phone number, or a STAC code if you’d like a new number. On the day of the switch, we’ll update your temporary giffgaff number to the number you’d like to keep. Until the switch takes place, you can continue to use your new giffgaff SIM with your temporary number or your SIM from your original network.

We take all complaints very seriously and will endeavour to resolve them quickly in every case. Refurbished phones are available on the Refurbished by giffgaff page. A refurbished phone can be bought in the exact same way as a buying a giffgaff phone.

You have up to 30 days from when you leave giffgaff to request a PAC code from us, and it will be valid for an additional 30 days from the date of issue. If you wish to request a PAC code after you have left, you can do this by logging into your account. If you stay abroad for longer, we’ll send you an SMS to let you know that roaming will be switched off. Then we’ll send a reminder SMS a few days later confirming Roam Like At Home (RLAH) has been switched off. From then on you’ll be charged from your credit balance.

If you need any help or advice, then you need to get this via the FAQs or forums on the Giffgaff website. Giffgaff is a virtual provider, which means it uses another provider’s infrastructure – in this case, the O2 network. Browse all of Giffgaff’s Sim-only deals, or check our expert picks of the best Sim-only deals.

Plan Summary

Full Access first month £5, then £11.99 per month, cancel at any time. You can turn your auto renewed plan off or on under My payments. So, roaming in the EU is easy and hassle-free, just keep an eye on your usage.

Depending on what type of plan you’re on, you may incur early termination charges. If we can’t switch you on the day we told you we would, you’ll be entitled to compensation. You’ll be able to use your giffgaff SIM immediately or if you want, wait until your original number is switched over.

If you have not used any of your credit or not had a plan within the last 32 days then this page will be unavailable. For new members using credit; please allow 5 days from the first usage for your statement page to be updated. We also think you should be able to leave, in a way that’s fair. So if it’s not right for you, we’ll meet you in the middle with an early termination charge.

How to update your payment details on giffgaff by changing or adding a new card, managing PayPal, and ensuring smooth payments. On iPhones and other Apple devices, you can find your APN settings in the Settings app under Mobile Data, Mobile Data Options, then Mobile Data Network. How to get the correct APN settings for your device to ensure a stable internet connection on giffgaff, with step-by-step instructions.